Experience

Dec 2025 - Present
Senior Instructional Designer
Magnit Global – ServiceNow Contract | Remote

  • Design and produce technical training content and multimedia learning assets—including storyboards, interactive courseware, and video for globally distributed technical audiences.

  • Created a branching, scenario-based customer escalation simulation in Articulate Storyline mapping all nine outcome combinations across two decision points, using a Branch > Consequence > Converge > Compare structure and an interactive decision-tree explorer to build applied technical judgment.

  • Partner with subject matter experts and engineering stakeholders to translate complex technical systems into structured, field-ready training content.

  • Use AI-assisted content creation tools (Claude, ChatGPT, Copilot) to accelerate production of multimedia deliverables, interactive prototypes, and artifacts to enhance the learner’s experience.

Sept 2025 - Dec 2025
Instructional Designer
Acara Solutions – Arizona Public Service (APS) Contract | Remote

  • Analyzed and updated a library of 150+ legacy online courses to ensure accuracy, consistency, and alignment with current compliance and instructional design standards.

  • Collaborated with SMEs to validate technical content, streamlined course structures, and recommended updates that enhanced learner engagement and clarity.

Jan 2025 - Sept 2025
Instructional Design Manager
Securitas Security Services – Microsoft Contract | Remote

  • Led a global training team focused on developing scalable, learner-centered training programs for physical security professionals in data center environments.

  • Directed the design and delivery of blended learning solutions that support operational readiness, leadership development, safety, and compliance.

  • Championed agile instructional design by implementing Scrum framework, orchestrating iterative design sprints that enabled rapid prototyping and course optimization based on learner feedback and performance analytics.

Nov 2021 - Jan 2025
Instructional Designer
Home Depot, Remote

  • Designed and produced an interactive “walking museum” onboarding experience using NFC-triggered content to deliver in-the-moment facility and process information to new hires across supply chain sites—an early application of location-based, immersive learning.

  • Partnered with the corporate media team on multi-day video shoots to produce role-based instructional video content, from concept and scripting through on-site production.

  • Developed e-learning courses for supply chain processes using Articulate Storyline 360, Adobe Premiere, and Vyond, improving comprehension and operational efficiency.

  • Led a team of six in quality control reviews, ensuring consistency and high production standards across e-learning content.

Jan 2020 - Nov 2021
Instructional Designer II
Centuri Group, Remote

  • Utilized Articulate Storyline 360, Camtasia, and Adobe Suite programs to create storyboards, animated content, infographics, voice overs, screen captures, and interactive eLearning courses.

  • Created full cycle ADDIE model courses in the fields of human resources, safety, and compliance.

  • Created scripts, produced, and recorded quality voice over segments weekly to all field employees regarding important safety topics.

Mar 2019 - Dec 2019
Instructional Designer
Deloitte Consulting LLP, Gilbert, AZ

  • Utilized Adobe Captivate and Articulate Storyline 360 applications to create interactive training material for Fortune 500 companies.

  • Ranked in the top 15% of offering portfolio for enterprise initiative performance.

Jan 2018 - Mar 2019
Default Mortgage Supervisor
Chase Bank, Tempe, AZ

  • Managed a team of ten collection specialists.

  • Created a workshop for resume writing and interview skills following a department-wide layoff.

Apr 2016 - Jan 2018
Mortgage Banker
Chase Bank, Phoenix, AZ

  • Analyzed customer’s financial data to offer tailored mortgage solutions.

  • Ranked as top banker in 2017 for customer satisfaction; consistently placed in top 25% nationwide.

Apr 2010 - Jul 2014
Geospatial-Intelligence Training Supervisor (MOS: 35G - Geospatial Intelligence Imagery Analyst)
U.S. Army, Springfield, VA

  • Served as subject matter expert and Army liaison to General Dynamics on IEWTPT (Intelligence Electronic Warfare Tactical Proficiency Trainer), a multi-intelligence-discipline simulation training system, shaping training scenarios and simulation requirements for geospatial and signals intelligence disciplines.

  • Developed geospatial-intelligence training as instructor-led courses in alignment with Bloom's Revised Taxonomy and the ADDIE model, applying imagery-analysis platforms including SocetGXP and ESRI ArcGIS.

  • Facilitated technical training on intelligence software, hardware, and geospatial-imagery analysis tools for more than 300 soldiers prior to overseas deployment missions.

Professional Summary

I'm a senior instructional designer with 10+ years of experience turning complex technical and business challenges into learning that respects people's time and actually changes performance. I partner with leaders, SMEs, and cross-functional teams to challenge assumptions and push past "more training" toward the right training. That work spans scenario-based simulations, interactive eLearning, video, and AI-enabled experiences, built for people who don't have time to waste.

Education

  • Master Of Science, Educational Technology, University of Arizona, 2019

  • Bachelor Of Science, Justice Studies, Arizona State University, 2008

Tools & Platforms

  • Instructional Design & eLearning Development: Articulate Rise, Articulate Storyline 360, Camtasia, Vyond, Synthesia, WellSaid

  • Learning Management Systems: Canvas LMS, D2L Brightspace, Moodle LMS, SAP SuccessFactors Learning, Workday Learning

  • Design, Video & Creative Tools: Adobe Creative Suite: After Effects, Illustrator, InDesign, Photoshop, Premiere Pro; Canva Pro

  • AI & Productivity Tools: ChatGPT, Claude, Microsoft Copilot, Microsoft 365: Excel, Forms, Power Apps, Power Automate, PowerPoint, Word

  • Project Management: Miro, Smartsheet, Trello

Skills

  • Instructional Media Production | Scenario & Simulation-Based Learning Design | Curriculum Architecture

  • Adult Learning & Facilitation | ADDIE | Bloom's Taxonomy

  • Video Production & Motion Graphics | AI-Assisted Content Creation

  • Geospatial & Technical Visualization | Cross-Functional SME Collaboration

Certifications

  • Instructional Design Principles for Course Creation, EduFlow, 2023

  • Professional Scrum Master I (PSM), Scrum.Org, 2019

Speaking Engagements

  • “Making the Most of L&D Conferences: Lessons from DevLearn” | Guest Speaker, iSpring Net Event | 2025

  • "Voices of the Future: How AI Is Shaping the Next Era of Learning" | Panelist, ATD25 | 2025

  • "WellSaid Best Practices: Enhancing Industrial Safety Training" | Guest Speaker, WellSaid | 2025

  • "Accessibility in Learning and Development" | Guest Speaker, Georgia State University | 2024

  • "Leading Through Simulation: Power Apps as a Training Tool" | DemoFest, DevLearn | 2024