Experience

Dec 2025 - Current
Senior Instructional Designer
Magnit Global contract for ServiceNow, Remote

  • Partner with business leaders and technical stakeholders to design scalable learning solutions that support global adoption and operational readiness.

  • Create instructional design deliverables including storyboards, design documents, interactive courseware, videos and multimedia assets aligned with adult learning best practices.

  • Partner with subject matter experts (SMEs), business stakeholders, and cross-functional teams that support technical operations, software development and cloud-based environments.

Sept 2025 - Dec 2025
Instructional Designer
Acara Solutions contract for Arizona Public Service (APS), Remote

  • Analyzed and updated a library of 150+ legacy online courses to ensure accuracy, consistency, and alignment with current compliance and instructional design standards.

  • Collaborated with SMEs to validate technical content, streamlined course structures, and recommended updates that enhanced learner engagement and clarity.

  • Maintained a centralized tracking system to update course status, progress, and version control, ensuring transparency and timely project delivery.

Jan 2025 - Sept 2025
Instructional Design Manager
Securitas Security Services contract for Microsoft, Remote

  • Led a global training team focused on developing scalable, learner-centered training programs for physical security professionals in data center environments.

  • Directed the design and delivery of blended learning solutions that support operational readiness, leadership development, safety, and compliance.

  • Established and enforce quality assurance processes to ensure consistent, high-impact training experiences.

  • Championed agile instructional design by implementing Scrum framework, orchestrating iterative design sprints that enabled rapid prototyping, stakeholder alignment, and course optimization based on learner feedback and performance analytics.

Nov 2021 - Jan 2025
Instructional Designer
Home Depot, Remote

  • Developed engaging e-learning courses focused on supply chain processes, increasing employee comprehension and operational efficiency.

  • Applied adult learning theories and instructional design methodologies, using tools like Articulate Storyline 360, Adobe Premiere, and Vyond.

  • Led a team of six in quality control reviews, ensuring consistency and high standards for e-learning content.

Jan 2020 - Nov 2021
Instructional Designer II
Centuri Group, Remote

  • Utilized Articulate Storyline 360, Camtasia, and Adobe Suite programs to create storyboards, quick reference guides, animated content, infographics, voice overs, screen captures and interactive eLearning courses.

  • Created full cycle ADDIE model courses in the fields of human resources, safety, and compliance.

  • Created scripts, produced, and recorded quality voice over segments weekly to all field employees regarding important safety topics.

Mar 2019 - Dec 2019
Instructional Designer
Deloitte Consulting LLP, Gilbert, AZ

  • Utilized Adobe Captivate and Articulate Storyline 360 applications to create interactive training material for Fortune 500 companies.

  • Developed executive-level presentations using PowerPoint and Excel.

  • Ranked in the top 15% of offering portfolio for enterprise initiative performance.

Jan 2018 - Mar 2019
Default Mortgage Supervisor
Chase Bank, Tempe, AZ

  • Managed a team of ten collection specialists, provided coaching and feedback to support their professional development and growth.

  • Led the only team within the department to exceed annual operational goals.

  • Created a workshop for resume writing and interview skills following a department-wide layoff, which assisted thirty percent of affected employees to find new internal opportunities.

Apr 2016 - Jan 2018
Mortgage Banker
Chase Bank, Phoenix, AZ

  • Provided exceptional customer service to mortgage loan applicants, guiding them through the loan application process from start to finish.

  • Analyzed customer’s financial data to offer tailored mortgage solutions.

  • Ranked as top banker in 2017 for customer satisfaction; consistently placed in top 25% nationwide.

Apr 2014 - Jul 2014
Intelligence Training Supervisor
U.S. Army, Springfield, VA

  • Developed geospatial-intelligence training as instructor-led courses in alignment with Bloom’s Revised Taxonomy and the Analysis, Design, Develop, Implement, Evaluation (ADDIE) model.

  • Facilitated technical training on various intelligence software and hardware tools for more than 300 soldiers prior to their overseas deployment missions.

  • Analyzed raw data and gathered information to generate reports and intelligence briefs for senior leadership.

Professional Summary

Learning and Instructional Design Leader with 10+ years of experience partnering with business leaders to solve performance challenges through scalable learning strategies. Experienced leading cross-functional initiatives, mentoring instructional designers, and delivering enterprise learning solutions for global organizations across technology, consulting, utilities, retail, and security.

Education

  • Master Of Science, Educational Technology, University of Arizona, 2019

  • Bachelor Of Science, Justice Studies, Arizona State University, 2008

Tools & Platforms

  • Instructional Design & eLearning Development: Articulate Rise, Articulate Storyline 360, Camtasia, Vyond, Synthesia, WellSaid

  • Learning Management Systems: Canvas LMS, D2L Brightspace, Moodle LMS, SAP SuccessFactors Learning, Workday Learning

  • Design, Video & Creative Tools: Adobe Creative Suite: After Effects, Illustrator, InDesign, Photoshop, Premiere Pro; Canva Pro

  • AI & Productivity Tools: ChatGPT, Claude, Microsoft Copilot, Microsoft 365: Excel, Forms, Power Apps, Power Automate, PowerPoint, Word

  • Project Management: Miro, Smartsheet, Trello

Skills

  • Leadership Development & Frontline Enablement

  • Learning Experience Design (LXD) & Adult Learning Theory

  • eLearning Development & Learning Technologies

  • Learning Strategy & Solution Design

  • Curriculum Architecture & Enterprise Learning Program Management

  • Coaching, Mentoring & Talent Development

  • Stakeholder & SME Collaboration

  • Accessibility (WCAG) & Inclusive Design

  • Learner Advocacy & Human-Centered Design

  • ADDIE, Bloom's Taxonomy & Agile Learning Design

Certifications

  • Instructional Design Principles for Course Creation, EduFlow, 2023

  • Professional Scrum Master I (PSM), Scrum.Org, 2019

Achievements

  • Making the Most of L&D Conferences: Lessons from DevLearn, Guest Speaker, iSpring Net Event, 2025

  • WellSaid Best Practices: Enhancing Industrial Safety Training, Guest Speaker, WellSaid, 2025

  • Voices of the Future: How AI is Shaping the Next Era of Learning, Panelist Speaker, ATD25, 2025

  • Leading Through Simulation: PowerApps as a Training Tool, DemoFest, DevLearn, 2024

  • Accessibility in Learning and Development, Guest Speaker, Georgia State University, 2024

  • HR Excellence Award, Nominee, Home Depot, 2022